Unleashing Excellence

Unleashing Excellence

4.11 - 1251 ratings - Source

Rather than focusing just on customer service theory or philosophy, this book is a guide to the practical actions you need to take in order to turn service excellence into business as usual.


Title:Unleashing Excellence
Author: Dennis Snow, Teri Yanovitch
Publisher:John Wiley & Sons - 2009-10-29
ISBN-13:

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