Smiling Down the Line

Smiling Down the Line

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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.


Title:Smiling Down the Line
Author: Bob Russell
Publisher:University of Toronto Press - 2009
ISBN-13:

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