Drew's Rules: A Guide to Customer Service

Drew's Rules: A Guide to Customer Service

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Drew's Rules: A Guide to Providing Good Customer Service highlights the importance of good customer service skills. It is a unique survey of the author's career in customer service, and is saturated with rules on how to effectively engage customers. By reading this book, you can learn skills that helped make the author great in his profession.Chapter 3: Bad Customer Service Examples If you are like me, then you have probably encountered at least one bad display of customer service. ... A state trooper came to assist, and recommended that his uncle tow and service the car.


Title:Drew's Rules: A Guide to Customer Service
Author: Daryl Drew
Publisher:Lulu.com - 2010-10-02
ISBN-13:

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