A Guide to Help Desk Concepts

A Guide to Help Desk Concepts

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The second edition of Donna Knappa€™s highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.... the total cost of operating a help desk for a given period (including salaries, benefits, facilities, equipment, and so on) ... any materials and supplies they consume; and so on. customer a€” A person who buys products or services. customeranbsp;...

Title:A Guide to Help Desk Concepts
Author: Donna Knapp
Publisher:Course Technology Ptr - 2003

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